Regarding Size Information
Kindly note that this size information has been newly updated according to most customer’s review and suggestion. If you are still do not sure about your size. Pls contact with our online service and offer your waistline and hipline information. we will offer you professinal suggestion.
To take care of your panties, you rinse first , pop ’em in a mesh laundry bag (this keeps your delicate), then cold wash and hang dry . Don’t use bleach or fabric softener!
1. When you receive the package, Please open the parcel in post officer's presence before signing. If it's damaged or empty(stolen), ask an official document to prove it, especially the claim request paper.
2.Please confirm whether the product and the delivery information are accurate before making payment. We do not accept changing orders information after making the order.
Tariffs are the obligations of the buyer. This is paid to the Customs. It is not a freight charge. If the tariff is generated when receipt, the buyer needs to pay. (Only when the import amount is higher than the tax exemption, the tax may be required, Not all).
1.Processing Time: 1~3 business days after your payment was verified.
2.Free Shipping Methords: ePackage(10~20 days) or AliExpress Standard Shipping (15~40 days, Brazil 50~90 days).
3.Estimated Delivery Time: Because once the parcel was send to post office, it was out of control of us, if the parcel didn't arrive in time, please DO NOT open dispute and ask us to extend the proetction days for you and wait patiently.
4.In the option of shipment, if you choose DHL / FedEx / UPS, not include remote cost.
About Wholesale and Drop Shipping
1. Drop shipping acceptable. Just leave the correct shipping information and your specified requirements.
2. If your quantity more than 50pcs, just contact with us. We will quote you the wholesale price.
About Feedback—5 Star
We hope our products and service meet with your demands and you love it. We are trying our best to make you feel satisfied. Please do not forget to leave us 5-Star feedback. Cheers.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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