Q: What is the light source of this product?
A: The light source is LED light of electric micromotor and fiber optic rod of the handpiece. Please choose the model with optical fiber.
Q: Is this product compatible with my motor?
A: The handpiece is international E-type connector. You just need to consider whether your motor has LED light.
Q: Is this product the same as the original product?
A: We manufacture our own spare parts which compatible with the original, and offer a better price.
1. Please check and test first when you get the parcel, your positive feedback will help us move forward. If there has any problem please contact us directly, we will do our best.
2. Please choose a shipping method when you place an order, we will send you the best quality product within 2 working days once your payment completed. We don’t guarantee delivery time on all international shipment due to different customs clearance and inspection between each country.
3. Please contact us if you haven’t received your package 30 days after payment, we will track your order and get back to you ASAP. Customers’s satisfaction is our goal.
4. Please be aware that we have the right to choose express shipping way under free shipping condition.
5. Buyer notice: Please ask us to extend goods receiving time if you don’t receive your item on time. Thank you for your cooperation.
1. All of our dental equipments are 1 year warranty.
2. If the product doesn’t work please let us know the order number and send the photos/video. After confiming, we will ship a new one to you or return the money back.
3. We accept “No reason to refund within 7 days after express delivery”, please send back to us in the unused and original packaging condition.
4. Please do not hesitate to contact us if you need assistance on your item problem, our online technical support will be there with you in 24 hours.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review