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| Q 1: Can you do custom branding? | |||
| A 1: Yes, we support buyers to use their own brands and provide brand logo addition services. | |||
| Q2: What are the conditions for adding a brand logo? Is there an extra charge? | |||
| A 2: First you need to have your own brand. The specific charging model is as follows: | |||
| New/Old cooperation | First time | quantity >= 300 pcs | free |
Second time and later | quantity >=100 pcs | free | |
Old/General cooperation | 0< quantity <100 pcs | paid $60/each time | |
| Q3: Whether the product supports drop shipping? | |||
| A 3: Yes, we support drop shipping, drop shipping to send packages by Epacket and PostNL | |||
| No matter what problem you have, please don't hesitate to contact us. | |||
| Product parameters: | |||
| Color | black | white | pink |
| Body material | ABS |
| Silicone material | Food grade TPE |
| Laser wavelength | Red light: 615-630mm |
| Blue-ray: 460-480mm | |
| Charging time | 2 Hour |
| Timer | 1. 15 minutes of blue light, 10 minutes of red and blue light |
| 2. 10 minutes of blue light, 15 minutes of red and blue light | |
| 3. 15 minutes Blu-ray / 10 minutes red light / 10 minutes red blue light | |
| waterproof level | IPX 6 |
| Owned certificate | FDA, CE, MSDS |
| Gel composition | 35%CP / 16%HP |
| Gel storage conditions | 1.Dry and ventilated |
| 2. Shelf life is 1 year at room temperature (24° or less) | |
| 3. Optimal storage temperature: 0-18° | |
| Package include |
. Wireless central control timing light *1 . 2ml aluminum tube gel pen *3 . Packing box + lining *1 . 4 fold brochure *1 . PVC color card *1 . Assembly + sealing film *1 |
| NOTES : | |
| Avoid to apply the gel on the gum directly as possible as you can. It will create a burning feeling. This is nothing tobe alarmed about as the burning feeling will go away within 24 hours. Just make sure to rinse with water. | |
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| dental whitening Multi-function charging | 14pcs Teeth whitening Strips | 35% Carbamide Peroxide Gel 2ml/4ml | ||
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 | Teeth Whitening High Strength LED Blue Laser 35%CP Peroxide Dental Bleaching System Oral Gel Set Teeth Whitening | |||
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- 1. Rinse mouthpiece and your mouth before use.
- 2. Looking in the mirror or cell phone to compare yourteeth with shade guide paper to record which stage you are in.
- 3. Twist teeth whitening pen, until the gel flows to the brush.Apply the gel evenly on your teeth, both upper and lower.Do not brush too much gel, more gel won't give you a faster or better result. Each time use about 0.5ml-0.7ml. Avoid applying the gel directly on your gum or inside of your lips!It willcreate a burning feeling. This is nothing to be alarmed about as the burning feeling will go away within 24 hours.Just make sure to rinse with water.
- 4. Put mouthpiece into your mouth and bite it, then turn on the light. Take deep breaths before treatment to decrease saliva production.(Excessive amount of saliva will dilute the gel's concentration.)
- 5. The whitening device will turn off automatically after 10minutesunder bluelightmode(15 minutes under blue& redmodel).Take it out, rinse the mouthpiece and your mouth withwaterand compare yourteeth with shade guide paper again to see how many stages you have improved.
- 6. Do noteat or drink anything except water for 30 minutes after you finished the treament.
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| Strength and self-confidence |
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 | PAYMENT | |||
| Currently, you can pay using Boleto, Visa, MasterCard, QlWl, Western Union, Maestro debit card, WebMoney and bank transfer. More payment options will be available on AliExpress in the future. | ||||
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 | SHIPMENT | |||
| 1)We will send the items within 3 Business days once your payment is completed. (Holidays may be extended) | ||||
| 2)AlI our items will be shipped to buyer's address which offered by buyers, please confirm your address before payment. | ||||
| 3) When you received this itmes you ordered, in 24 hours, please check it carefully.If you didn't get it within shipping time or other questions, please contact Us without hesitation. | ||||
| The logistics method is as follows: | ||||
| Shipping Method | Courier | Shipping Time | ||
| Express Shipping |
 | DBL Express | About 3-10 days | |
 | EMS Shipping | |||
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Standard Shipping (for order over USD5) |
 | AE_Premium | About 16-45 days | |
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| Aliexpress Standard | |||
 | Registered Ait Mail | About 16-35 days | ||
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| EMS | About 15-25 days | ||
| Seller's Shipping | Seller's Shipping | About 30-59 days | ||
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| GROUND SHIPPING | SEA DELIVERY | AIR FREIGHT | ||
 | RETURNS | |||
| 1) You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more Than 7 days, it is consideredused and WE WILL NOT ISSUE YOU AREFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half. | ||||
| 2) AlI returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, Specific reason for the return, andyour new tracking number. | ||||
| 3) We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all Components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from Aliexpress. OR, you may Choose to have a replacement. | ||||
| 4) We will bear all the shipping cost if the product is not as advertised. | ||||
 | COLOR MISMATCH | |||
| 100% actual photos. Differences in color may be caused by some other reasons , Please in kind prevail. | ||||
 | FIVE STAR FEEDBACK |
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| Your satisfaction and positive feedback is very important to us. Please leave feedback and 5 stars if you are satisfiedwith our Ltems and services. | ||||
| CONTACT US | |||
| If you have any problems with our items or services, please feel to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services. | ||||
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| Tip: Due to the time difference, you can't get us a reply in the first time, please be sure to wait a little while | ||||
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hygiene Products (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
